In Leenira, Salon and Spa software, there are few features available that will help Spa and Salon owners can improve the longevity of their clients.

• Customer Management
• Profile Management
• Service Management
• Promotion Management
• User Review

You can also incorporate loyalty programs for customers who signed up as members to thank them for their repeated services by introducing discounted services, product sales or gift voucher coupons to improve the client retention. This will encourage them to return on a regular basis, creating a win-win situation for both the salon and the customers, and increasing the business's profitability.

You will be able to track the comprehensive information of every customer from their contact information such as their address, contacts, birthdays, cancellation preferences, standard requirements, regular hair stylist or therapist and the ability to browse clients' history. All these information is very helpful in giving the pleasant experience to the customers.

Leenira makes every process seamless and gives everything at the fingertips as it is accessible from a phone, tablet and computer.

With having customers review will help you better understand your customers and improve customer service. Reviews left by them will help your staff understand their overall satisfaction. By using insightful information, you will be able to improve customer service quickly and efficiently resolve any issues that customers faces, thereby creating a positive experience for them and keeping your focus on their needs.

On top of that for customers that take the time to leave an online review for your business are far more likely to feel a certain loyalty to you and will keep coming back. Through the act of leaving a review and establishing a relationship with your business, it allows consumers to feel like they have a voice even behind a desktop and/or mobile and/ or tablet screen and are able to provide feedback in a positive and meaningful way.

And no doubt in this social media world, customers reviews are also important. Their recommendation will leave a mark to their friends and family and again, will help the business.

These are some ways you can do.

• Request feedbacks from clients in order to better understand their needs and provide a better experience for each of their visit greatly assist in bolstering the business strategies, expand customer base and highlight areas of improvement.
• Creating surveys and questionnaires to increase customer loyalty
• Implementing real time features that allows clients to rate the salon services in real time.
• Answering and resolving client issues on a regular basis. Dealing with dissatisfied customers, resolving and approaching the situation calmly, and encouraging them to return.

You can also add client testimonials on the website so that all range of visitors current or new can view. The addition of stylist information, as well as their bio, is significant feature for new clients. Clients can select their favorite stylist more easily with a snippet of the stylist’s profile linked to the booking web pages.

With having customers review will help you better understand your customers and improve customer service. Reviews left by them will help your staff understand their overall satisfaction. By using insightful information, you will be able to improve customer service quickly and efficiently resolve any issues that customers faces, thereby creating a positive experience for them and keeping your focus on their needs.

Just like any business, Salon and Spa business also requires promotion for its growth. Promotion involves communicating the existence of your business to maximum number of people and also to convince them to buy your products and services.

In order to market and to stay competitive in the salon and spa industry, there are several ways to make it work. Through promotions too, will energize slow periods with exclusive sales and discounts that can attract more customers. Using off-peak hours to maximize and add value to the salon, which not only attracts new potential clients but also increases overall revenue.

From the system, salon/spa owners will be able to create promotion and do the following:

• Bring in more customers by promoting offers, discounts, sales and more from the daily deals. This can be done by sending out stunning emails or SMS to send alert notification. Keeping customers updated and improving the personalization and rapport with existing customers.
• Attracting new clients while retaining current ones by offering discounts and festive offers, as well as referral points to entice clients and show care.
• Promote marketing offers and deals to loyal customers based on their past spending habits. Based on their preferences in order to upsell specific products and treatments based on the services they have received at the salon and their historical spending patterns, increasing the salon's profitability and building a loyal customer base. Gaining client trust and appreciating their assistance
• Promote bundles of services and packages, discounts, and free samples of the most recently launched merchandise.
• Selling and redeeming appealing gift vouchers in order to attract new customers as well as existing loyal customers by providing an exceptional customer experience.

A luxurious experience is the main emphasis for clients to feel pampered from the moment they set foot in the salon. Providing value-added services by offering clients with a creation of salon services and packages that are constantly expanding and changing.

Leenira technology streamline competitive services and packages to enable client to choose their preferred services and packages letting clients feel at ease. Discounts and free perks can be integrated into the system to benefit clients who frequent the salon regularly.

With the Salon App, clients are able to view service categories, price and choose their preferred therapist or hair stylist and book the best treatment as per their own preferences.